Shipping & Returns

 

Mangosteenandcream.com ships to Continental U.S., Alaska, Hawaii, and U.S. Territories. We do not ship to PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages. 
 

FREE Shipping Promotions

We offer free shipping on purchases with a subtotal of $100 or more, after any promotions and discounts are applied. Orders qualifying for free or discounted shipping promotions are shipped via our Standard service only.

Free or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, and oversized packages.


Shipping Methods, Costs, and Delivery Times

Ground First Class (7-10 business days) under 10 oz = $4.90
Ground First Class (7-10 business days) under 16 oz = $9.90
Priority Mail 2 Days = $13.60


Standard

  • Our standard shipping combines the capabilities of UPS and USPS, delivering packages to you more efficiently. UPS will deliver your package to your local post office, where your postal carrier will make the final delivery to your door or mailbox.
  • This allows packages to arrive on Saturday as well as any other business day. Tracking is still available through UPS and will indicate the estimated delivery date.
  • This shipping method is available for shipments to Continental U.S., Alaska, Hawaii, and U.S. Territories.


Expedited and Premium

This shipping method is available for shipments to Continental U.S., Alaska and Hawaii addresses only.


Mangosteen & Cream Order Processing Time

Orders are typically processed for shipment in 1 to 3 business days.


Shipping Restrictions

Not all shipping methods are available for all shipping addresses. Refer to the shipping details above for available shipping methods for your address.

All orders containing hazardous materials have restrictions. See below for details.


Hazardous Materials

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).

The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.

All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, and U.S. Territories.


International

Mangosteenandcream.com does not ship to international addresses.

 

Order Changes/Cancellations

To better serve you, Mangosteenandcream.com processes your order immediately after you submit your order. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.


Customer Satisfaction

We greatly value you as a customer. If you are unsatisfied with your experience on mangosteenandcream.com, please contact us at info@mangosteenandcream.com.


Return Policy

Products must be returned within 14 days of the process date on the order confirmation to receive a refund to the payment method used on mangosteenandcream.com.

Please note that products are only eligible for return if they are new and unused. No refunds or returns on individual items comprising the “Skincare Kits.”


Eligibility and Return Authorization Required

  • Please e-mail hello@mangosteenandcream.com with “RETURN” and your order number in the subject line. Please list the products you would like to return as well as the reason for your return in the body.
  • Only the items specified in the original return request and confirmed by Mangosteen & Cream will be refunded.
  • Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
  • Mail your return using a traceable GROUND-ONLY SHIPPING METHOD (we recommend UPS or the U.S. Postal Service insured mail). Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of hazardous materials due to air shipment restrictions and regulations.
  • Mangosteen & Cream does not accept CODs for returned merchandise.
  • Return shipping charges are the responsibility of the purchaser.
  • Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.


Returns Notification

Mangosteen & Cream will notify you via email when we have processed your order and issued a refund.


Returns Processing Time

Please allow us 15 business days for receiving and processing your online order return.


Refunding Shipping Fee

Original shipping charges paid at the time of your Mangosteenandcream.com submitted order are refunded only if the product is defective or mis-shipped by Mangosteen & Cream.
 

Payment Credit

  • Products returned that were purchased using an online payment service (i.e., PayPal) will be refunded to your preferred credit card.
  • Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the refunded amount.
  • Shipping fees are not eligible for refund.
  • After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.